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Another Testimonial from a Satisfied Customer!

Posted by Carpets N More under Testimonials

Please take a moment to read this testimonial from another satisfied Carpets N More (Las Vegas) customer!

Dear Angel,

When I called, Libby said you are the one to talk to. I bought carpet from your store last week and had it installed and wanted to share some comments.

Tony Maglothin at the Tropicana/Pecos store helped me. I was on a very tight budget plus my cousin was visiting, so I knew this project would be easier to accomplish while I had her help – one more reason I wanted carpet that was in stock. We went right to the rolls in the back of the store. Tony did not seem to mind that I was not looking to carpet a new 5,000 sq. ft. home with top of the line carpet; I wanted new carpet and needed to have it installed asap and – while very low key – he helped me kindly. His demeanor was very pleasant. I didn’t have to deal with a salesman with a big ego or one who tried to make me feel that I wasn’t worth his time. He helped me to find what I wanted. After dealing with several other stores, this was incredibly refreshing!

Two days later, Ramone and Raul showed up right around 8AM (in an 8 – 12 window!) They got busy disconnecting the huge TV set and helped us dismantle my large bed. My cousin and I managed to get everything else handled before hand. Ramone even offered to haul away my vertical blinds which my cousin and I had taken down to discard. He was funny, efficient, clean, and a real pleasure to have in my home. I could not believe that when they were done, he had managed to reconnect the cable tv and home theater wires perfectly! I was so afraid I’d never get it back together but he eliminated the problem completely! That – in particular – exceeded my expectations.

In just a few hours, the men were done. They took obvious pride in their work. Every detail of the install was apparent and the carpet looks amazing. I remember when Carpeteria installed the original carpet 14 years ago and it was nothing at all like this experience. Your team was respectful and incredibly professional.

I will highly recommend Carpets N More to everyone. The entire experience made me so happy – I got a wonderful Mohawk carpet for less than I dreamed possible and it was installed quickly, cleanly, and beautifully. Along with new drapes and a new bed ensemble, I was able to make over my bedroom, stay within my budget, and finish my project on time while my cousin was here to help.

I write a column in the Las Vegas Business Press and sometimes I can “get away with” a plug for an area business. I will definitely try to share this experience with my LVBP readers. Thank you. It is obvious you run a great operation in an industry that has a wide variety of standards. You are at the very top. I hope you will share my satisfaction with your employees. They deserve an extra pat on the back.

Warmest regards,

Robin Jay

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