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Apr-20-2010

Employee Profile: Stuart Harris

Posted by creatingyourspace under Employee profile

img_1293Please take a few moments to get to know Las Vegas employee Stuart Harris a little better!

What is your name and position with Carpets N More? Retail Store Manager at the Craig Rd Store IE Sales Person Extraordinaire.

How long have you been with the company? I’m not sure. What time is it?

What is your favorite thing about Carpets N More? The freedom to be myself and provide the kind of service that I would want.

What do you think makes Carpets N More unique? People like me that care about what they do.

Do you have a memorable customer experience that you can share? I love all my Customers but one Lady that wasn’t even my Customer handmade some thank you cards for me that matched my business cards. Very special.

Why should a customer choose Carpets N More over a box store or another retail store? We care about the job that we do and stand by it. Personal service.

What is the best part about your position? See # 3

If there’s one thing you could tell past, current or future customers, what would it be? Don’t forget to remember me! (See Carrie Underwood)

What’s your favorite floor in your home and why? My carpet and the duet pad in my bedroom. Very cozy!

If you could have any product that Carpets N More sells in your home what would it be? New counters and closet organizes. I dream of closet organizers.

Apr-20-2010

Employee Profile: Stuart Harris

Posted by creatingyourspace under Employee profile

img_1293Please take a few moments to get to know Las Vegas employee Stuart Harris a little better!

What is your name and position with Carpets N More? Retail Store Manager at the Craig Rd Store IE Sales Person Extraordinaire.

How long have you been with the company? I’m not sure. What time is it?

What is your favorite thing about Carpets N More? The freedom to be myself and provide the kind of service that I would want.

What do you think makes Carpets N More unique? People like me that care about what they do.

Do you have a memorable customer experience that you can share? I love all my Customers but one Lady that wasn’t even my Customer handmade some thank you cards for me that matched my business cards. Very special.

Why should a customer choose Carpets N More over a box store or another retail store? We care about the job that we do and stand by it. Personal service.

What is the best part about your position? See # 3

If there’s one thing you could tell past, current or future customers, what would it be? Don’t forget to remember me! (See Carrie Underwood)

What’s your favorite floor in your home and why? My carpet and the duet pad in my bedroom. Very cozy!

If you could have any product that Carpets N More sells in your home what would it be? New counters and closet organizes. I dream of closet organizers.

Apr-14-2010

Employee Profile – Sarah Alexander

Posted by creatingyourspace under Employee profile

sarah-croppedWhat is your name and position with your company?

Sarah Alexander, Design & Sales specialist- assist customers on everything

How long have you been with the company?

Since Feb 23 2010

What is your favorite thing about your company?

Beautiful showroom to work in and the family-like environment.

What do you think makes your company unique?

Our clients are of all types from residential home owners, to architects, to builders, to designers.

Do you have a memorable customer experience that you can share?

It’s nice to watch our fans/ customers become fans on Facebook and follow the company in that way.

Why should a customer choose your company over a box store or another retail store?

Personalized attention and excellent service

What is the best part about your position?

It’s different everyday.

Why do you think customers should purchase from our company rather than another store?

Because we’re the best!

What’s your favorite floor in your home and why?

I live in an apartment, I guess I’d say the berber frieze because it’s cleans up pretty easily.

If you could have any product that your company sells in your home what would it be?

Acacia walnut! Love love love it!

Apr-5-2010

Employee Profile: Adam Chesin

Posted by creatingyourspace under Employee profile

adam-headshotIn an effort to help you get to know our team a little better, here’s the profile of Adam Chesin!

What is your name and position with your company?
My name is Adam Chesin.  I am the Retail Sales Manager for Carpets N More in Las Vegas.  I do whatever I can to provide the highest quality flooring service to the residents of Southern Nevada.
How long have you been with the company?

I have been with the company for just over three years, and many more to come.

What is your favorite thing about your company?
I really enjoy the fact that the majority of people that work here have been working here for a long time.  It makes for a whole new level of trust and camaraderie between employees.

What do you think makes your company unique?
Carpets N More is completely unique in the sense that we do it all; commercial work, builder accounts, property management, and retail.  On top of that, we have a one of a kind retail showroom with a layout that I have never seen anywhere else.

Do you have a memorable customer experience that you can share?
I went out to a customer’s home for a customer service issue.  He was absolutely livid about something that was pretty minor and easily fixable.  After being yelled at for a solid 10 minutes, I apologized and explained that we would fix it immediately and what it would take to execute.  The gentleman, who was probably in his sixties, was pleased with my remedy and offered me a glass of iced tea.  I graciously accepted and went on to shoot pool at his house for 3 hours to follow.  He now comes into my store on occasion simply to visit.

Why should a customer choose your company over a box store or another retail store?
We are real with our customers.  We don’t tell them that we are going to install their whole house for $99, then double to triple the price on everything else.  Our prices are not only fair, they are nearly unbeatable.  Bring in a quote from a box store and we can almost guarantee to beat it.

What is the best part about your position?
I like meeting a very large variety of people that come into the store every day.  It runs the gambit from an elderly lady who grew up in my small hometown in Minnesota to the Director of Marketing for the MGM to professional ball players and famous actors.

Why do you think customers should purchase from our company rather than another store?
We will do anything to make sure that things go as smooth as possible with your entire experience here.  If there are any unforeseen hiccups along the way, we will do anything in our power to make sure that you are completely happy in the end regardless.

What’s your favorite floor in your home and why?
My absolute favorite floor in my house is a 6×9 area in my living room.  You guessed it; I have to coolest looking area rug you will ever see.  Besides that, I love the travertine that I have in my kitchen and dining room.

If you could have any product that your company sells in your home what would it be?
There is a natural stone that we sell called Pakistan green onyx.  I can’t even describe how sweet it looks nor can I really describe what it looks like.  Check it out on Google and prepare to be amazed.

karin-croppedBelow is an interview with Design Consultant Karin Stalteri. Please read on to get to know Karin a little better!

What is your name and position with Carpets N More? Karin Stalteri – Design Consultant / Residential Contract Manager. I work in a dual role both as a design consultant meeting with customers to pick out their flooring and countertops as well as manage residential builder accounts.

How long have you been with the company? A little over 2 years

What is your favorite thing about Carpets N More? Getting to use my creativity

What do you think makes Carpets N More unique? We are able to provide our customers with great pricing because we do so much volume as opposed to some other stores and design centers that have very little work and are not able to pass on or provide their customers with these types of discounts and pricing.

Do you have a memorable customer experience that you can share? Just about every experience is memorable. I always enjoy the ones where people really care about their home and having it be something special.  I encourage people to take the time to really make smart choices that they are going to love now and for years to come.

Why should a customer choose Carpets N More over a box store or another retail store? Better pricing and customer service

What is the best part about your position? Helping people create a unique home.

If there’s one thing you could tell past, current or future customers, what would it be? Seal your grout and don’t get carpet that is too light!

What’s your favorite floor in your home and why? My entryway. I have a custom made medallion and it creates a great first impression.

If you could have any product that Carpets N More sells in your home what would it be? Antico Hardwood