Carpets N More

We are a proud supporter of Homes for Our Troops, a national non-profit, non-partisan 501(c)(3) organization founded in 2004. Along with Homes For Our Troops, we are strongly committed to helping those who have selflessly given to our country and have returned home with serious disabilities and injuries since September 11, 2001.

It is with duty and honor that Homes for Our Troops assists severely injured Servicemen and Servicewomen and their immediate families by raising donations of money, building materials and professional labor and to coordinate the process of building a home that provides maximum freedom of movement and the ability to live more independently. As a committed member of DCS Partnership Group, we have volunteered to participate in homes built in our area.

The homes provided by Homes for Our Troops are given at NO COST to the Veterans we serve. To learn more about the Homes for Our Troops organization or to sign up for key volunteer positions please visit them at: www.homesforourtroops.org

Reader Question:

What is the appropriate size grout joint width for rectified tiles?

Answer:

This question was submitted by Stuart Harris in the Las Vegas Craig Showroom and answered with support from Dal Tile.

Rectified tiles continue to increase in popularity, particularly in the commercial arena. For years, the
industry and Dal-Tile have recommended that Rectified tiles can be installed with a 1/16” grout joint.
However, installations have become more time consuming and difficult to ensure compliant installations when attempting to install a Rectified tile with a 1/16” grout
joint. In response, the new TCNA (Tile Council of North America) Handbook addresses this issue by
stating that “the actual grout joint size shall be at least 3 times the actual variation of
facial dimensions of the tile.” To simplify: Rectified tiles, regardless of size, shall have a grout joint
width no less than 1/8”.

Thanks, Stuart and Dal Tile!

In coordination with Shaw’s third sponsorship of the HGTV Green Home Giveaway, Shaw is again launching the industry’s leading national promotion, Spring is Green. This spring, the environment is transforming on the outside and Shaw is looking to change your inside environment. The message is centered on budget-friendly and eco-friendly flooring. This year, in order to better align with the HGTV Green Home Giveaway, the promotion begins April 16 and ends June 7. Spring is Green will feature national television, print and online advertising, including a $200 off Shaw Flooring coupon.

Shaw is once again the exclusive flooring sponsor for the HGTV Green Home Giveaway. HGTV is building its third annual “green” home in The Pinehills, an innovative master-planned community located in Plymouth, Massachusetts. One lucky winner will receive the fully-furnished, custom-built 2010 HGTV Green Home this spring.

Viewers can enter for their chance to win the home and grand prize package during the 2010 HGTV Green Home Giveaway, from April 16-June 4, 2010. Fans can get a virtual tour of the home on HGTV.com beginning in April, followed by a televised tour during the HGTV Green Home 2010 special on Sunday, April 18 at 8:00 p.m. ET/PT.

Look for the Shaw national print campaign in the following publications throughout the spring:

· Country Living

· BHG Better Living

· Coastal Living

· Traditional Home

· Southern Living

· House Beautiful

· Special Interest Publications

. And more….

For the fifth consecutive season, Shaw will be offering a coupon on the web site, shawfloors.com. Starting April 16th, you may download coupons for $200 off qualifying Shaw Flooring, including the recyclable Anso nylon and eco-friendly Epic hardwood. New in 2010, coupons can be redeemed on qualifying Anderson Hardwood Flooring products.

The Carpets N More Colorado location’s website is now up and running. We’d like to take a few minutes to tell you about some of the features and benefits of the site. You can find the website at www.carpetsnmorecolorado.com or by clicking here.

First, if you’d like, you can learn more about us or the services we offer.

If you have flooring, window covering or countertop needs, you can:

• Learn more about individual products by watching videos on what you need to know before you buy, product information or maintenance information. Here you can also get information about how to clean specific stains.
• If you can learn about individual products by clicking on the type you are interested in at the top of the home page and even shop for products in the product catalog. Click here to see the carpet page.

Whether you are in the market for new flooring or are just curious, you might enjoy our design tools section. It includes:

• Answers to Frequently Asked Questions
• Virtual Room Designer where you can try on different products in different room scenes or upload a photo of your own room.
• How I live quiz to learn about what products are best for your lifestyle
• What I like questionnaire to learn about your design style
• Design Styles to learn about different design style options
• Designers Corner is where you can read articles about various design topics
• Gallery of floors is a selection of room scene images displayed by flooring type to help you get ideas
• AND access to your own workbook so you can store and share things you like!

Other portions of the site include a green section for environmental advice and education and a page where you can join our online community by reading the Carpets N More blog, join us on Facebook or Follow us on Twitter!

We hope you enjoy our site. Please let us know if you have any ideas on things you would like to see on the site! We value your opinion.

Please read these kind words!

“My husband and I wanted to thank you for all that you did for us. We truly do appreciate you keeping your word on the promotion and going out of your way to make sure we were happy in the end. We apologize if we caused any confusion for your store or employees. We were very happy to work with Jonathan again as we realize he is very honest, upfront and professional. After leaving your store Sunday we went to a different carpet store and dealt with a guy who we knew was quoting us way over price and trying to sell us more square yards then we needed and after being to two other stores before we even came to yours when we bought our first carpet we realize that you guys really are one of the best deals around (even without discounts) and we will be back for any future needs and we will definitely be more than willing to let people know to call Jonathan or stop by. Thanks again for being so accommodating and helpful.”

Ashley and Jason

It’s almost Valentines Day! Don’t let your special day be ruined with a chocolate stain! (or for Peet’s sake don’t decide not to give chocolate for Valentine’s Day because you are afraid of a chocolate stain.) If things get a little messy, don’t worry - we’ve got easy steps for you to follow below.

Easy instructions for how to remove chocolate stains:

Detergent Solution - Mix one fourth (1/4) teaspoon of a liquid dishwashing detergent per one (1) cup of lukewarm water. NEVER USE A STRONGER CONCENTRATION! Thorough rinsing is necessary to remove detergent residues that may cause rapid soiling. It may be necessary to rinse with warm water several times to completely remove residues. (See Residue Precautions.) Care should be used in selecting a detergent. Never use a laundry detergent of any type, because laundry detergents may contain optical brighteners (flourescent dyes) that dye the fiber. Do not select an automatic dishwashing detergent because many contain bleaching agents that destroy dyes and some fibers.

Vinegar Solution - Mix one (1) cup of white vinegar per two (2) cups of water. White vinegar is a 5% acetic acid solution. It is used most often to lower the alkalinity caused by detergent solutions or alkaline spills.

Warm Water - Lukewarm tap water should be used in most cases to rinse the cleaning solutions from the fiber. Failure to completely rinse the solutions from the fiber may cause accelerated soiling.

Ammonia Solution - Mix one (1) tablespoon of household ammonia per cup of water. Please note: Be aware that ammonia, if used improperly, can cause a color change. Be sure to test a hidden area.

Solvent - A non-flammable spot removal solution, or dry cleaning type solvent, is preferred. Exercise caution when using a solvent. Never pour it directly onto the carpet or allow it to reach the backing, because it can damage the latex that holds the primary and secondary backings together. Acceptable solvents include Carbona®, Energine®, K2R®, Goof-Off®, etc.

Not sure? Call a Professional - Professional cleaners have the ability and the equipment to use more aggressive cleaning solutions to remove stubborn spills. Always consider consulting a professional cleaner regarding any spot removal question. CRI - 1-800-882-8846.

Happy Valentines Day!

Help fill up the Food

Pantry at

Helping Hands of

Vegas Valley

A community social service agency

Please assist our community by sponsoring a food drive to help our needy seniors

By making a contribution of canned or non-perishable food items

for the Pantry you will be assisting low-income senior citizens who

often have to make the choice between eating, buying

prescriptions or paying necessary bills to remain independent in

their own home.

Suggested items include, but are not limited to:

· Soup, canned

· Ramen noodles

· Meat (canned tuna, chicken, turkey, roast beef, Spam)

· Vegetables (canned beans, corn, green beans, peas,

carrots, etc.)

· Fruits (peaches, mixed fruit, applesauce, etc.)

· Macaroni & cheese

· Pasta

· Canned meals (ravioli, chili, stew, etc)

· Boxes of cereal or individual instant oatmeal packets

· Boxed juices

Starting today

We will be collecting food to assist a non-profit organization

Stock up their pantry for local seniors who need some assistance.

We will be collecting food until next Tuesday 16^th.

For further information contact Helping Hands at

(702) 633-7264 or visit their website at www.hhovv.org.

You can also leave us a comment here for more information.

Here, at Carpets N More we pride ourselves on having knowledgeable, caring and service minded people in every department of our company in order to give you the best possible experience. We realize that the items we provide are items that can make the difference between just a house and YOUR home. When you choose products from us, they are designed to last a long time and we realize how important the selection process is to you as well as every step until the installation is complete. Even after the project is complete, we are here for you as a resource to ensure your products are maintained properly.

You might be wondering, “What does the MORE in Carpets N More stand for?

The MORE in Carpets N More stands for:

• More flooring products than carpet such as tile, wood, natural stone, laminate, vinyl, area rugs and even some specialty flooring.
• It also stands for products other than flooring such as organizers for you closet or garage, countertops and window coverings.
• Besides the products, the MORE stands for more SERVICE, more VALUE, more CHOICES, more ADVICE and MORE THAN YOU EXPECTED.
• No matter what type of customer you are, we offer MORE than just products for the home. We offer commercial solutions, property management solutions, builder solutions and MORE. No matter what your situation, we’ve got the tools and the team to get the job done for you.

We have multiple locations to serve you depending on your area and your needs. Please click here for Las Vegas locations and visit us at 2955 N Ulster in Denver (Stapleton) for our Colorado location. We look forward to showing you the MORE in Carpets N More.

In an effort for you to get to know our team better, below is an interview with our very own Libby Lockett. See below to learn more about Libby and Carpets N More! Thanks, Libby!

1.    What is your name and position with Carpets N More? (not just your title, tell us what you really do!)  My Name is Libby. I am the Customer Service Manager. I handle all flooring related issues needed after flooring is installed. I work with problems from the original install, purchase order situations from builders, extra material needed.  I work with retail customers as well as various builder accounts. I spend my day handling situations that are usually problems for clients and getting fast resolution and service to them.

2.    How long have you been with the company? – I have been with Carpets N More since March of 2004.  I started out handling strictly the KB Homes account and have over time, taken over the retail homeowners and several various other builders.  I actually knew nothing about flooring when Steve took a chance on a girl with no flooring knowledge..and I have since learned so much, and continue to grow every day.

3.    What is your favorite thing about Carpets N More?- Working here allows me to apply and further develop my skills in customer service and the flooring industry. The management team allows me the opportunity to be who I am and utilize my skills in customer service. I am given the opportunity to make decisions and utilize my abilities for problem solving and grow within myself and my field.  I also enjoyed taking over retail customer service, making sure to get issues resolved in a
timely manner that reflects well on our company. I get tremendous satisfaction in seeing finalization on work and negotiating final payment for our company on work completed.

4.    What do you think makes Carpets N More unique? – Carpets N More has a unique sense I think due to the family feeling we have here. I truly have to say I Love Steve Chesin…He is an awesome person and I couldn’t imagine working for anyone else, after having worked for him.  Everyone here strives for the same goal..customer satisfaction.  We go above and beyond the normal buying experience for our homeowners, and everyone is committed from the original meeting with sales, to installation and any customer service needed afterwards.  Our homeowners are not left hanging.

5.    Do you have a memorable customer experience that you can share?- I had a homeowner several years ago that we did a tile install for and she was very persistent in what she wanted, we will say.  I think what made her so memorable was threw approx a month of scheduling, repairs, her changing her mind, just several different things, when all was said and done, she called me and thanked me for my patience, and invited me to tea and crumpets…that’s one you don’t get everyday.  That really stuck with me.  Any customer service experience I have when a homeowner tells me “thanks so much, I appreciate your follow up, I appreciate the prompt call, I appreciate the prompt service” , is what it’s all about everyday for me. I like to leave my homeowners with a “feel good” experience so they will tell all their friends and so on.

6.    Why should a customer choose Carpets N More over a box store or another retail store? – Because they will not receive the total service package we offer.  From the first time they step into our showroom threw the first time they need me, our employees go above and beyond for our clients.  We stand behind our products and our workmanship. When you call Carpets N More, you get just what we say   MORE  !!

7.    What is the best part about your position?-Customer Satisfaction..making our client’s happy. Making sure they are completely satisfied with their installs.  And if there is an issue needed, knowing I am on top of it and from that point they will tell other potential customers how awesome we are.  The most important thing in my position is to keep homeowners calm, keep in touch and reassure them. If I have an ongoing issue, sometimes just a simple call to say “ I have not forgot about you” , makes all the difference.. the best part about my position is SATISFYING HOMEOWNERS SO THEY WILL CONTINUE TO SHOP AT CARPETS N MORE AND SO WILL THEIR FRIENDS.

8.    If there’s one thing you could tell past, current or future customers, what would it be?- Let us install your flooring. You will not regret it..we are awesome from start to finish.  We have the best team around.

9.    What’s your favorite floor in your home and why? – I am a carpet kind of gal. I like the warm feeling under my feet.

10.    If you could have any product that Carpets N More sells in your home what would it be?  Carpet..all the way. Wood is nice, but I prefer a warm snuggly feeling.

We’re glad you are here! We don’t care how you found us, (actually, we  really do…) we are just glad that you stumbled upon us. While you’re here, we’d like to tell you a little bit about us and what you can expect from this blog.

We want you to know:

• What’s new and shiny (sometimes literally) in the world of flooring and the kitchen and bath industry
• How to PROPERLY care for you floors (whether you bought them from us or not, it’s a crime to ruin a good floor)
• The happenings at Carpets N More in Las Vegas and Denver, Colorado
• The answers to those burning flooring questions you know you’ve always wanted to ask, but didn’t have your own personal expert at your disposal (Now you do!)
• That we are here to serve as YOUR resource for all things flooring, countertop, window covering and organizer related. All you have to do is ask!

The best way to stay in touch with us and get all of the knowledge we have to share with you is to visit our websites - Las Vegas and Denver. Choose your location and on each site you can follow us on Twitter or fan us on Facebook to be sure not to miss a thing!

We sincerely look forward to keeping you in the loop and helping you in any way we can. If you want to buy floors from us, already have floors or don’t need floors but think they’re fun to learn about, we’re here to help. Let us be your resource!